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Water Billing Questions

Please contact the Water Billing office at 406-758-7745 or email utility billing.

Copies of the Rules and Regulations are available in the Water Billing and Public Works Offices.

Water Main Tap

Water main taps must be scheduled through the Public Works Office. Water main taps require one week advance notice for installation. For services, the Water Department shall install a service saddle, a service valve as well as tap the main. The customer shall bear the full expense for labor, equipment and materials for such installations. The customer shall obtain a permit from the Department of Public Works before making said excavation and connection. All work shall be performed in accordance with City Standards.

Out-of City Water Utility Service

For water service to property outside the city limits, a signed petition for Annexation form and a signed Waiver of the Right of Protest Annexation form must be submitted to the Public Works Office prior to utility service connection. Petitions to Annex are available from the Kalispell Planning Office located at 201 1st Avenue East, Kalispell.

Water Service Line Installation

It is the responsibility of the Property Owner to install and maintain water service from the main to their building.


The Water Department shall provide, operate and maintain all meters, except as provided in Rule V (5) for watering sprinkling. The customer is responsible for the cost of testing and maintenance of all meters in excess of two inches. Under no circumstances shall the customer remove, manipulate, or tamper with the meter.

The Water Department may replace any meter at such time as it may be judged necessary by the Water Department.

Water Service Turn-on Requests

Upon installation of the water meter, the Property Owner or the Contractor must request the water service to be turned on at the Public Works or Water Billing Offices. 24 hours advance notice is required.

Water Rate Charge

  • $7.50 administrative cost per meter
  • $2.43 per thousand gallons/no minimum

Meter Charge

Meter charge based upon 15 year replacement life.
Meter Size
Fee Per Billing Cycle
3/4 inch
1 inch
1 1/2 inch
2 inch
3 inch
4 inch

Water Service Emergency Shut Off Requests

To request the water to be turned off on an emergency basis call the Public Works Office, 406-758-7720, or the Water Billing Office, 406-758-7745, between the hours of 8 a.m. and 5 p.m. For service after hours, weekends or holidays, contact the Kalispell Police Dispatch Office at 406-758-7780.

Water Usage Billing

Water usage is billed monthly. If the meter cannot be read, bills will be estimated and adjusted when an accurate reading is obtained.

Sprinkling Rate

Residential Services will receive a reduced water charge for usage above the established winter average for sprinkling of lawns, gardens, and landscaping, during the sprinkling season months of May through October in accordance with the Rate Schedule. The winter average is determined from the average monthly usage during the four (4) month period from November through February. 

Residential customers who have had their service discontinued at any time, or have no usage during the four (4) month winter average period, will receive a winter average of 7,000 gallons per month. Residential Customers who, at the customer’s expense, install separate water sprinkling services, will be charged a administrative charge and meter replacement fee, during the sprinkling season, for the size of meter installed, and all water usage will be billed at the water sprinkling rate.

Commercial Users & Schools

May receive a summer sprinkling rate only if this sprinkling use is separately metered. The Public Works Office will provide 3/4 inch meters for these separately metered services, if larger meters are needed the cost of the larger meter will be paid by the user.


Separate sprinkling devices will not be permitted outside city limits.